Syllabus

Electronic Governance (e-Governance) seeks to transform public service delivery and citizens' participation or engagement in government decision processes for both social and economic benefits. Achieving effective and efficient e-governance depends largely on the availability of a strategic plan. An e-governance strategic plan typically describes the government's own view of electronic governance and identifies all its key stakeholders. It also provides the vision, goals, strategies and measurable objectives for the e-governance agenda as a whole. In addition, a typical strategic plan also specifies how government readiness for e-governance would be established and the basis for prioritizing initiatives. This course aims to provide a basic understanding of e-governance strategies and teaches how an effective strategic plan can be developed through a process. Important elements of the strategic plans of some e-governance leaders are also discussed as case studies.

Specifically, it teaches:

1. core elements of an e-governance strategy
2. how to design and conduct an e-readiness assessment exercise
3. how to develop the vision, goals and objectives for e-governance
4. how to develop a portfolio of the required intervention programmes
5. how to prioritize intervention programmes
6. how to monitor and evaluate progress

The course also includes illustrations from the practice of e-government in several countries worldwide, and provides exercises to apply the concepts introduced to one's own agency.